Information systems used in carrefour

·     Experian BPO Services (Business Process Outsourcing)

This process helps start a mobile telephone virtual operator business by continuing to focus on the core of the business which is retail. It is an Experian that provides companies and individuals across the globe, information processing, analysis and marketing services to help them manage the risks and benefits that are linked to their sales and financial decisions.

With matching performing information processing tools and specific knowledge of consumers, markets and economies, Experian assists companies throughout the world in making and developing their customer relations.

·       Benefits

1. To respond on time to market by offering mobile telephony that works with a CRM information system quick to deploy.
2. Management of a high volume of requests.
3. To use a powerful CRM solution capable of receiving a high volume of requests.
4. To access a single repository regardless of the channel used by the customer and to benefit from an open solution for integrating the expectations of consumers (loyalty card) and to interface with heterogeneous environments.

·       What is liked about this system?

  Help them to deal with their customer easily.

  Save money, time and effort.

  Decreased the rates of turn over.

  They could get a 360 ° view of customers.

  The BPO helps to improve service levels increase security.